To claim your refund, please follow any of the following steps:

• All payments made to1HIVE for its services shall be processed by its designated payment processor, 1HIVE, LLC. In the event that a refund is requested, claims must be submitted in writing to 1HIVE within 30 days of the original payment date. Refunds will be processed by 1HIVE, LLC.
• Dialing our number +1(703) 202-6081 and speak with your respective Project Manager to initiate a refund.
• Sending an Email to your Project Manager to initiate a refund.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
• Please be advised that 35% administration charges will be applicable on all orders canceled within 24 hours, if they are not initiated. Furthermore, the refund policy will be void in case there’s a change of mind.
• Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 35% cancellation administrative fee.
• The refund approval will be at discretion of 1HIVE, Management.
• Management’s decision on the matter will be final.

As soon as we receive your refund request, we will respond to it at our earliest. Once the required analysis is completed we will initiate the process according to our refund policy stated above. The refund will be issued to the original payment method used to make the purchase.

To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will result in receiving a service fee charge if a cancellation is requested after the initial 24 hours.

After you have received your refund, you will not have any rights to any designs submitted by 1HIVE, unless mutually agreed with by the company and the customer through written agreement.